Frequently Asked Questions

We provide a detailed sizing chart on our product pages to help you find the perfect fit. You can see all the sizing chart here: Sizing chart. Please measure yourself as guided and compare your measurements with our chart. If you're between sizes or need further assistance, feel free to contact our customer service team.

We accept Visa, Mastercard, Discover, American Express, Diners Club International, JCB, as well as Paypal.

We are excited to offer our products at wholesale prices to businesses and retailers who are interested in partnering with us. If you would like to apply to become a wholesale customer, find out more at HERE or reach out to us now at support@hoodifize.com.

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

In order to make a purchase on our shop follow these steps:

Step 1: Select the item(s) that you wish to purchase on our website www.hoodifize.com

Step 2: Choose the type clothes, the size and the quantity

Step 3: Press the button “ADD TO CART”

Step 4: Fill in your personal data (contact information, shipping address) and apply a discount code (if you have) to complete purchasing.

If the entire procedure is performed correctly, you’ll get a confirmation email/ SMS with a detailed description.

Yes, you can. However changes like sizing, color, and address can only be made within 24 hours of the order being placed. If you'd like to add or remove items from your order, please email us at support@hoodifize.com and we will promptly assist you further.

If an order was placed and processed successfully, you should have received an automated order confirmation via email. Please check your Spam/Junk mailbox again if you do not see any email in your inbox.

If you checked your Spam/Junk mailbox and still did not receive the confirmation email, we recommend you to you to Contact Us so we may investigate this for you.

Please check your tracking confirmation email or order packing slip to ensure items are not arriving in separate shipments. 

If your missing item was shipped from a different fulfillment location, it may still be in-transit to you.

If you are not able to locate an additional shipment and you are still missing items, please get in touch with our support team by clicking HERE with photos of the items you received and the received package's cover including the detailed shipping label.

We're sorry you received a parcel with damaged/broken/defective items! We pride ourselves on using good-quality packing materials to keep things protected, but we can’t always control what happens in transit. Let us know by contacting our support team via Contact Us with photos of your order and the received package's cover including the detailed shipping label, we’ll do our best to get this sorted for you.

We understand that you might change your mind or notice a mistake after placing your order. You can modify your order within 24 hours of placing it. Please send an email to support@hoodifize.com with your order number and the changes you'd like to make. After 24 hours, we typically start the production process, and changes may no longer be feasible.

If the item you received arrived doesn't match the description, you should follow the steps below:

• Compare the items you received to the description on the product detail page. Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display.

• If your items are still significantly different compared to the photos or description, please contact our support team by email to support@hoodifize.com.

We’re very sorry to hear that there’s been a mix-up. Please get in touch with our support team by clicking HERE with your order ID and pictures of the following:

• Incorrect item

• The received package's cover including the detailed shipping label

• Packaging (please keep the packaging until our support team resolves the issue)

• Shipping label showing the tracking number

Once you’ve sent this information to our support team, we will send you a replacement or refund your order.

On average, merchandise is produced and shipped from our facility 1-3 business days after purchase.

Standard shipping time: 5-10 days for domestic and 7-15 days for international.

Expedited shipping time: 3-5 days for domestic and 5-10 days for international.

The Hoodifize partners with global merchants and artisans in order to provide you with the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, Hong Kong, India, etc. via our partnership with USPS.

Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive, please do not panic if it does not show up immediately, it's on its way (please email us for tracking).

We offer international shipping options too - no matter where you are, you can buy from us!

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

All orders from USD 200 are free expecdited shipping.

Shipping fees are based also on the size, weight, and number of the packages in order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page.

For orders under US$200, we have 2 shipping options:

Standard shipping: $3.95 per order

Expedited shipping: $14.95 per order

Sure can! If your order was placed less than 90 minutes ago, you can update your delivery address, email, or other personal details. Simply Click on the link here and enter your email address and order number to make these changes.

If it's been more than 90 minutes since you placed your order, please reach out to us at support@hoodifize.com. Our dedicated comfort consultants will investigate your request.

Please be aware that our orders are processed swiftly at our fulfillment center, so we may have limited flexibility, but we'll certainly do our utmost to assist you.

If your order has already shipped, don’t panic! You can still redirect it via the Australia Post tracking links provided on your shipping confirmation email.

Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation!

Note:

• Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and asking that they release your items immediately.

• If for some reason your order is never released by customs, we'll send you a replacement!

We’re sorry to hear that you haven’t received your order.

So we can look into this for you please make sure you've done the following.

• Carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage, Any area out of potential weather hazards ,Exterior doors and any locations where the package could be placed.

• Check your mailbox again as some packages come separately from your regular mail.

• Check with others in your house that may have accepted it.

• If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.

• In rare cases, a package may show as 'delivered' but could take additional 24 hours.

If you still can’t find your parcel please email us asap with your order information; including order number, email and shipping address and one of our agents will assist you right away.

You can request a refund or replacement item in the following scenarios:

• The item is not as described.

• The item is defective, such as damaged, chipped, wrong designs, wrong colors compared to the preview, low-quality, and so on.

• You have not received your products and the expected delivery time has passed.

For more information, please check our Return and Refund Policy

If you experience any of the above scenarios, please Contact Us for support. We recommend you reach out to our chat team so that your request can be received and handled quickly.

Here are some important notes:

• If your items are defective, please provide clear photos of the issues. We do not have a return policy, so your photos will be helpful for us to verify the issue in order to offer you the most reasonable solution.

• Regarding the delivery issue, we may offer a refund instead of a replacement if there are continuing delivery issues to your location.

After making a purchase, you have 24 hours to cancel or change the customer's order (size, color, quantity, and shipping address). After this timeframe, customers' orders will go into production and we cannot change it for you.

For more information, please check our Cancellation Policy or contact us at support@hoodifize.com Our dedicated comfort consultants will investigate your request. Please be aware that our orders are processed swiftly at our fulfillment center, so we may have limited flexibility, but we'll certainly do our utmost to assist you.